911 Call Taker — Essential Emergency Support (Fullerton)

Regional 911 Intake Solutions; Fullerton (CA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks 911 Call Takers in Fullerton, CA to handle emergency and non-emergency calls. You will verify locations, document information, and coordinate with responders. A high school diploma and strong listening/typing skills are required. Training and certifications will be provided to qualified applicants.

Expect a structured environment with fixed schedules and the potential for rotating shifts as needed to cover 24/7 operations.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide prepared guidance to callers within training and certification.

Connaissances

Listening

Typing

Verbal communication

Attention to detail

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions seeks 911 Call Takers in Fullerton, CA to handle emergency and non-emergency calls. You will verify locations, document information, and coordinate with responders. A high school diploma and strong listening/typing skills are required. Training and certifications will be provided to qualified applicants.

Expect a structured environment with fixed schedules and the potential for rotating shifts as needed to cover 24/7 operations.