911 Call Taker & Critical Dispatch Specialist

National Public Safety Careers; Placentia (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Placentia, CA. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications shape the scope of pre-arrival instructions and workflows. Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service and/or dispatch experience helpful, but some vacancies accept applicants without dispatch background.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Enter accurate details into call-processing or dispatch software and forward to the proper function.
• Provide pre-arrival instructions only within training and certification.
• Support distressed callers with calm, focused guidance.

Skills

Customer service

Typing

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Placentia, CA. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications shape the scope of pre-arrival instructions and workflows. Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.