24/7 Emergency Dispatch & Call-Taking Specialist

Regional 911 Intake Solutions; South Tamworth (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in South Tamworth, NH. You will handle emergency and nonemergency lines, verify locations, and document details in dispatch software, contributing to timely and accurate responses.

Role emphasizes strong listening, clear communication, and adherence to structured procedures. Training, background checks, and eligibility are part of the hiring process; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and clear verbal communication skills.
• Ability to follow structured procedures as directed by the agency.
• Previous dispatch experience is not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Guide distressed callers with safe, pre-arrival instructions within training.
• Use language-access and accessibility resources when needed.
• Adhere to agency policies and security/privacy requirements.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in South Tamworth, NH. You will handle emergency and nonemergency lines, verify locations, and document details in dispatch software, contributing to timely and accurate responses.

Role emphasizes strong listening, clear communication, and adherence to structured procedures. Training, background checks, and eligibility are part of the hiring process; shifts may include nights and weekends.