911 Call Taker: Frontline Emergency Support

Public Safety Dispatch Network; Mountain Grove (MO); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Mountain Grove, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, document information, and relay critical data to dispatch teams for coordinated responses.

Candidates should have a high school diploma, strong listening skills, precise typing, and clear communication. Training, certifications, and compliance with agency procedures are required in a fast-paced, 24-hour environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Dispatch software

Telephone headset

Job description

Public Safety Dispatch Network in Mountain Grove, MO seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, document information, and relay critical data to dispatch teams for coordinated responses.

Candidates should have a high school diploma, strong listening skills, precise typing, and clear communication. Training, certifications, and compliance with agency procedures are required in a fast-paced, 24-hour environment.