Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Tularosa (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tularosa, NM seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document information for dispatch teams.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training and certification may be required, with potential rotating shifts and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Tularosa, NM seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document information for dispatch teams.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training and certification may be required, with potential rotating shifts and overtime.