911 Call Taker: Fast-Paced Public Safety Communications

National Public Safety Careers; Milan (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Milan, NM. The role involves taking emergency and nonemergency calls, verifying locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent and may have prior customer service or public safety experience. Training, background checks, and certifications are part of the process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Milan, NM. The role involves taking emergency and nonemergency calls, verifying locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent and may have prior customer service or public safety experience. Training, background checks, and certifications are part of the process.