Emergency Call Taker – 24/7 Public Safety Support

National Public Safety Careers; Farmington (NM); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for Farmington, NM. You will answer emergency and nonemergency lines, verify incident locations, and document information for responders coordinating the response.

A high school diploma or recognized equivalent is commonly required. Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications will be provided as needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Previous customer service, dispatch, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting 911 Call Takers for Farmington, NM. You will answer emergency and nonemergency lines, verify incident locations, and document information for responders coordinating the response.

A high school diploma or recognized equivalent is commonly required. Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications will be provided as needed.