911 Call Taker: Frontline Emergency Dispatcher

Regional 911 Intake Solutions; Monroe (OK); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Monroe, OK. You will handle emergency and nonemergency calls, verify location and callback details, and use approved questions to assess urgency.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and a chance to serve the community are provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Clear verbal communication

Structured procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Call-processing software

Description du poste

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Monroe, OK. You will handle emergency and nonemergency calls, verify location and callback details, and use approved questions to assess urgency.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and a chance to serve the community are provided.