911 Call Taker & Dispatcher — Monroe Impact

Regional 911 Intake Solutions; Monroe (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Monroe, NE seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, document details, and forward information to dispatch, ensuring rapid response.

Applicants should have a high school diploma or equivalent, strong listening/typing skills, and the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and typing skills and clear verbal communication are essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Headset

Job description

Regional 911 Intake Solutions in Monroe, NE seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, document details, and forward information to dispatch, ensuring rapid response.

Applicants should have a high school diploma or equivalent, strong listening/typing skills, and the ability to follow structured procedures. Training and certifications are provided.