911 Emergency Communications Operator

Regional 911 Intake Solutions; Frederick (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Frederick, OK seeks 911 Call Takers to answer emergency and non-emergency calls, confirm location and callback information, and enter details into dispatch software.

Applicants typically need a high school diploma and strong listening and typing skills; training, background checks, and certifications are required; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures and work with dispatch systems.
• Assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification requirements.

Skills

Listening skills

Accurate typing

Clear verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Frederick, OK seeks 911 Call Takers to answer emergency and non-emergency calls, confirm location and callback information, and enter details into dispatch software.

Applicants typically need a high school diploma and strong listening and typing skills; training, background checks, and certifications are required; shifts may include nights, weekends, and overtime.