911 Call Taker — Frontline Emergency Communicator (Rotating Shifts)

Regional 911 Intake Solutions; Sterlington (LA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Sterlington, LA to handle incoming emergency lines, verify locations and caller details, and document information for dispatch teams. You will use approved questions to assess urgency and ensure accurate data entry in call-processing systems.

Successful candidates typically have a high school diploma and may bring prior customer service or public safety experience, with training on procedures and certifications provided by the

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience is helpful.
• Ability to follow structured procedures and follow job-specific assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Provide guidance and pre-arrival instructions within training boundaries.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Sterlington, LA to handle incoming emergency lines, verify locations and caller details, and document information for dispatch teams. You will use approved questions to assess urgency and ensure accurate data entry in call-processing systems.

Successful candidates typically have a high school diploma and may bring prior customer service or public safety experience, with training on procedures and certifications provided by the