Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Convent (LA); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training programs

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines from Convent, LA. You will verify locations, gather caller data, and document details in dispatch software while following approved questions and procedures.

Successful candidates possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required to provide pre-arrival instructions and ensure caller safety.

Qualifications

• Must have strong listening skills and accurate typing.
• Clear verbal communication is essential for public safety.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide caller instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines from Convent, LA. You will verify locations, gather caller data, and document details in dispatch software while following approved questions and procedures.

Successful candidates possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required to provide pre-arrival instructions and ensure caller safety.