Emergency Communications Call Taker — 24/7 Frontline Role

Regional 911 Intake Solutions; Hahnville (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Hahnville, LA seeks a 911 Call Taker to answer emergency and nonemergency lines, verify caller information, and enter data into dispatch software. Training and certification are provided as part of the role.

Applicants should have a high school diploma or equivalent; prior customer service is helpful. Flexibility for rotating shifts, nights, weekends, and overtime may be required by the hiring agency.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-center experience helpful.
• Ability to follow structured procedures and screen calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Hahnville, LA seeks a 911 Call Taker to answer emergency and nonemergency lines, verify caller information, and enter data into dispatch software. Training and certification are provided as part of the role.

Applicants should have a high school diploma or equivalent; prior customer service is helpful. Flexibility for rotating shifts, nights, weekends, and overtime may be required by the hiring agency.