Emergency Call Taker — First-Response Operator, 24/7

Regional 911 Intake Solutions; Louisiana; On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Summerfield, LA is seeking 911 Call Takers to join a public-safety communications team. You will ask focused questions, confirm incident details, and document information for dispatch personnel to coordinate responses.

Positions may involve rotating shifts and on-call duties. A high school diploma or equivalent is required; prior customer service or call-center experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience is helpful but not required.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and caller information.
• Use structured questions to determine urgency and nature of incidents.
• Enter details into call-processing or dispatch software.
• Promptly forward incident information to dispatch functions.
• Provide pre-arrival instructions only after training.

Skills

Listening

Typing

Communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Summerfield, LA is seeking 911 Call Takers to join a public-safety communications team. You will ask focused questions, confirm incident details, and document information for dispatch personnel to coordinate responses.

Positions may involve rotating shifts and on-call duties. A high school diploma or equivalent is required; prior customer service or call-center experience is helpful.