Emergency Communications Specialist

Regional 911 Intake Solutions; Tickfaw (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a Tickfaw, LA team. The role involves answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certifications guide the responsibilities, with potential rotating shifts as needed.

Applicants should have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication to handle sensitive information efficiently.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills required.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency and nature of incident.
• Enter information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function.
• Provide guidance within training and certification limits.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join a Tickfaw, LA team. The role involves answering emergency and non-emergency calls, confirming locations, and documenting details for dispatch coordination. Training and certifications guide the responsibilities, with potential rotating shifts as needed.

Applicants should have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication to handle sensitive information efficiently.