911 Call Taker - Critical Public Safety, Paid Training

Regional 911 Intake Solutions; Sun (LA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sun, LA seeks qualified 911 Call Takers to provide critical first-contact emergency support. You will verify caller information, triage incidents, and document details in dispatch software, ensuring accurate handoffs to responders.

This role emphasizes calm communication and adherence to established procedures. Applicants typically hold a high school diploma or equivalent and possess strong listening, typing, and verbal skills.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Sun, LA seeks qualified 911 Call Takers to provide critical first-contact emergency support. You will verify caller information, triage incidents, and document details in dispatch software, ensuring accurate handoffs to responders.

This role emphasizes calm communication and adherence to established procedures. Applicants typically hold a high school diploma or equivalent and possess strong listening, typing, and verbal skills.