911 Call Taker: Frontline Emergency Communications

National Public Safety Careers; Rowland (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Rowland, NC. These roles involve listening to callers, gathering critical details, and relaying information to dispatch teams to coordinate emergency responses.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps, but dispatch experience may not be required. Roles may involve rotating shifts, nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may help.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency
• Enter accurate details into dispatch software
• Forward incident information to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources as needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Rowland, NC. These roles involve listening to callers, gathering critical details, and relaying information to dispatch teams to coordinate emergency responses.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps, but dispatch experience may not be required. Roles may involve rotating shifts, nights, weekends, holidays, and overtime.