911 Call Taker — Frontline Emergency Communications

Regional 911 Intake Solutions; Caryville (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Caryville, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with precision and composure. You will verify locations, collect callback details, and document incidents in dispatch systems.

Applicants should have strong listening, typing accuracy, and clear communication skills. Training will cover call-taking procedures, with potential rotating shifts to meet staffing needs.

Qualifications

• Strong listening comprehension is essential and applicants should be able to follow structured procedures.
• Accurate typing and documentation of information is required.
• Clear verbal communication with callers and team members is needed.
• Experience with call-processing or dispatch software is preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training limits.
• Use language-access and accessibility resources when needed.

Skills

Listening skills

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Caryville, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with precision and composure. You will verify locations, collect callback details, and document incidents in dispatch systems.

Applicants should have strong listening, typing accuracy, and clear communication skills. Training will cover call-taking procedures, with potential rotating shifts to meet staffing needs.