911 Call Taker – Flexible Shifts & Training

National Public Safety Careers; Saint Stephens (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Saint Stephens, WY is seeking a dedicated 911 call-taker to join our emergency communications team. You will answer incoming calls, verify locations, and relay critical information to dispatchers. A high school diploma or equivalent is required.

The role may involve rotating shifts, nights, weekends, and overtime. Training and certifications will be provided as part of the enrollment.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Saint Stephens, WY is seeking a dedicated 911 call-taker to join our emergency communications team. You will answer incoming calls, verify locations, and relay critical information to dispatchers. A high school diploma or equivalent is required.

The role may involve rotating shifts, nights, weekends, and overtime. Training and certifications will be provided as part of the enrollment.