911 Call Taker: Impactful Emergency Communications

National Public Safety Careers; Hartville (WY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Continuing training

Employee assistance programs

Job summary

National Public Safety Careers is advertising 911 Call Taker opportunities in Hartville, WY. The role involves handling emergency and nonemergency calls, verifying incident locations, and documenting information for dispatch teams. Training and certifications are required, with potential for rotating shifts and overtime.

Candidates should have a high school diploma or equivalent. Strong listening, typing, and communication skills are essential, and experience in dispatch is helpful but not

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not always required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

National Public Safety Careers is advertising 911 Call Taker opportunities in Hartville, WY. The role involves handling emergency and nonemergency calls, verifying incident locations, and documenting information for dispatch teams. Training and certifications are required, with potential for rotating shifts and overtime.

Candidates should have a high school diploma or equivalent. Strong listening, typing, and communication skills are essential, and experience in dispatch is helpful but not