911 Call Taker — Critical Emergency Support (Thayne, WY)

National Public Safety Careers; Thayne (WY); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Thayne, WY. The role involves answering emergency and nonemergency lines, verifying locations and contact info, and documenting details for dispatch teams.

Successful applicants typically have a high school diploma and experience in customer service or public safety. Training, certifications, and background checks are required per agency policy, with potential shift schedules including nights and

Qualifications

• Strong listening comprehension and ability to follow procedures.
• Accurate typing and data entry for incident details.
• Clear verbal communication with callers and dispatch.
• Ability to stay calm in stressful situations and follow structured processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information for accuracy.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Education

High School Diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Thayne, WY. The role involves answering emergency and nonemergency lines, verifying locations and contact info, and documenting details for dispatch teams.

Successful applicants typically have a high school diploma and experience in customer service or public safety. Training, certifications, and background checks are required per agency policy, with potential shift schedules including nights and