911 Call Taker — Dynamic Public Safety Communicator

Regional 911 Intake Solutions; New Paris (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in New Paris, OH is seeking skilled 911 Call Takers to be among the first contacts for emergency callers. You will ask focused questions, verify locations, document information, and prepare data for responders.

Agents may train for dispatch functions; shifts can include nights, weekends, and overtime depending on staffing. Strong listening, typing, and clear communication are essential for success.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow scripted questions and procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency and nonemergency lines
• Confirm incident location and caller details
• Use approved questions to assess urgency
• Enter details into call-processing or dispatch software
• Forward information to the appropriate dispatch function
• Provide pre-arrival instructions within training

Skills

Customer service

Active listening

Clear verbal communication

Typing speed

Ability to follow structured processes

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Incident management software

Job description

Regional 911 Intake Solutions in New Paris, OH is seeking skilled 911 Call Takers to be among the first contacts for emergency callers. You will ask focused questions, verify locations, document information, and prepare data for responders.

Agents may train for dispatch functions; shifts can include nights, weekends, and overtime depending on staffing. Strong listening, typing, and clear communication are essential for success.