9-1-1 Call Taker: Start a Vital Public Safety Career

Regional 911 Intake Solutions; Derby (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in Derby, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document information, and coordinate with responders according to approved procedures.

Applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured protocols. Training and certifications are provided by the hiring agency.

Qualifications

• High school diploma or equivalent.
• Strong listening, accurate typing and clear verbal communication.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Derby, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document information, and coordinate with responders according to approved procedures.

Applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured protocols. Training and certifications are provided by the hiring agency.