911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Anton (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Anton, TX. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and recording data in dispatch systems.

Training and certifications guide the use of pre-arrival instructions and accessibility resources. Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognised equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Anton, TX. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and recording data in dispatch systems.

Training and certifications guide the use of pre-arrival instructions and accessibility resources. Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.