911 Call Taker - Start a Critical, Community-Impact Role

Regional 911 Intake Solutions; Humble (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Humble, TX, seeks qualified candidates for 911 Call Taker roles. You will receive emergency and nonemergency calls, verify locations and caller information, and document details for dispatch teams.

Successful applicants will follow structured procedures, maintain accurate typing, and complete required training and certifications. The position involves rotating shifts, and adherence to privacy and safety guidelines is required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Humble, TX, seeks qualified candidates for 911 Call Taker roles. You will receive emergency and nonemergency calls, verify locations and caller information, and document details for dispatch teams.

Successful applicants will follow structured procedures, maintain accurate typing, and complete required training and certifications. The position involves rotating shifts, and adherence to privacy and safety guidelines is required.