911 Call Taker: First-Responder Communications

Public Safety Dispatch Network; Roanoke (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Roanoke, IN is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document incidents for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required for full performance.

Qualifications

• High school diploma or equivalent required.
• Strong listening and comprehension skills and accurate typing essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Roanoke, IN is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document incidents for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are required for full performance.