911 Call Taker – Fast-Paced Public Safety Dispatch

Public Safety Dispatch Network; Helena (MT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Roosville. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Callers may require pre-arrival instructions under trained protocols.

Strong listening, typing, and communication skills are essential. Applicants should have a high school diploma or equivalent; some vacancies may consider candidates without prior dispatch experience.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Customer service experience is helpful, dispatcher experience may be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Roosville. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Callers may require pre-arrival instructions under trained protocols.

Strong listening, typing, and communication skills are essential. Applicants should have a high school diploma or equivalent; some vacancies may consider candidates without prior dispatch experience.