911 Call Taker: Fast, Precise Public Safety Specialist

Regional 911 Intake Solutions; Bellefontaine (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Logan, OH seeks a dedicated 911 Call Taker to answer emergency and non‑emergency lines, verify incident locations, and enter data into dispatch software.

Candidates need a high school diploma or equivalent; strong listening, typing, and clear verbal communication are essential. Training and certifications will be provided; shift work and rotating schedules are common.

Qualifications

• Strong listening comprehension is required.
• Accurate typing is essential for data entry.
• Clear verbal communication with callers.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Logan, OH seeks a dedicated 911 Call Taker to answer emergency and non‑emergency lines, verify incident locations, and enter data into dispatch software.

Candidates need a high school diploma or equivalent; strong listening, typing, and clear verbal communication are essential. Training and certifications will be provided; shift work and rotating schedules are common.