911 Call Taker & Dispatcher — Fast-Paced Public Safety

Public Safety Dispatch Network; Appleton (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Appleton, NY seeks 911 Call Takers to answer emergency lines, confirm locations, and document details for responders. Training may be required, and shifts can include nights and weekends depending on staffing.

Work involves strict procedures and use of call-processing software. Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience may help, though dispatch experience may not be required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification when needed.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Appleton, NY seeks 911 Call Takers to answer emergency lines, confirm locations, and document details for responders. Training may be required, and shifts can include nights and weekends depending on staffing.

Work involves strict procedures and use of call-processing software. Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication.