911 Call Taker — Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Marble Hill (GA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking a qualified 911 Call Taker in Marble Hill, GA. You will handle emergency and non-emergency lines, verify incident locations, and document details using dispatch software.

Training and certifications are required to ensure accurate, rapid information capture. Candidates should possess a high school diploma or equivalent and demonstrate strong listening, typing, clear communication, and the ability to follow structured procedures in a high-pressure

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills with clear verbal communication are essential.
• Ability to follow fixed procedures during calls and data entry.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking a qualified 911 Call Taker in Marble Hill, GA. You will handle emergency and non-emergency lines, verify incident locations, and document details using dispatch software.

Training and certifications are required to ensure accurate, rapid information capture. Candidates should possess a high school diploma or equivalent and demonstrate strong listening, typing, clear communication, and the ability to follow structured procedures in a high-pressure