911 Call Taker: Critical Public Safety Operator

Regional 911 Intake Solutions; Bogart (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified Call Taker candidates in Bogart, GA to handle emergency and non-emergency calls with strict attention to accuracy and privacy. Responsibilities include confirming details, following structured protocols, and documenting information for dispatch teams.

Training will cover required certifications and ongoing performance evaluations. Successful applicants typically have a high school diploma and prior customer service or public safety exposure.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified Call Taker candidates in Bogart, GA to handle emergency and non-emergency calls with strict attention to accuracy and privacy. Responsibilities include confirming details, following structured protocols, and documenting information for dispatch teams.

Training will cover required certifications and ongoing performance evaluations. Successful applicants typically have a high school diploma and prior customer service or public safety exposure.