911 Call Taker - Critical, Fast-Paced Public Safety Role

National Public Safety Careers; Trout Lake Township (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Chippewa Lake, MI. Responsibilities include handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems. Training and certifications ensure proper pre-arrival instructions are given with care and accuracy.

Ideal candidates will have strong listening skills, precise typing, and clear communication. Some customer service or public safety background is helpful; assessments vary by agency.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, telephone support, or public safety helpful.
• Strong listening comprehension and accurate typing required.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores set by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Chippewa Lake, MI. Responsibilities include handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems. Training and certifications ensure proper pre-arrival instructions are given with care and accuracy.

Ideal candidates will have strong listening skills, precise typing, and clear communication. Some customer service or public safety background is helpful; assessments vary by agency.