911 Call Taker — Fast-Paced Public Safety Operator

Regional 911 Intake Solutions; Elm Hall (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Elm Hall, MI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent. Experience in customer service or public safety is helpful, with emphasis on listening, accurate typing, and clear communication. The role may involve rotating shifts and exposure to stressful situations.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication are important, plus ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Elm Hall, MI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent. Experience in customer service or public safety is helpful, with emphasis on listening, accurate typing, and clear communication. The role may involve rotating shifts and exposure to stressful situations.