911 Call Taker – Fast-Paced Public Safety Dispatcher

National Public Safety Careers; Sapulpa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Sapulpa, OK. You will handle emergency and nonemergency calls, confirm details, and document information for dispatch. Training ensures you can provide pre-arrival instructions and follow structured procedures in a high-pressure environment.

Experience in customer service or dispatch is helpful, and you may work varied shifts. Applicants must meet general employment requirements and complete background checks and certifications as

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Sapulpa, OK. You will handle emergency and nonemergency calls, confirm details, and document information for dispatch. Training ensures you can provide pre-arrival instructions and follow structured procedures in a high-pressure environment.

Experience in customer service or dispatch is helpful, and you may work varied shifts. Applicants must meet general employment requirements and complete background checks and certifications as