911 Call Taker — Fast-Paced Public Safety Operator

Public Safety Dispatch Network; Moffett (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Moffett, OK to handle emergency calls, confirm locations, and document details for responders. The role may involve rotating shifts and exposure to distressed callers, with training and certifications required.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are part of the process.

Qualifications

• High school diploma or equivalent is typically required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Moffett, OK to handle emergency calls, confirm locations, and document details for responders. The role may involve rotating shifts and exposure to distressed callers, with training and certifications required.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are part of the process.