911 Call Taker — Fast-Paced Public Safety Communicator

National Public Safety Careers; Ransomville (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Ransomville, NY. The role involves handling emergency and nonemergency calls, confirming locations, collecting caller data, and entering information into dispatch software.

Training and certifications are required to perform duties effectively. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Dispatch experience optional; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker candidates for opportunities in Ransomville, NY. The role involves handling emergency and nonemergency calls, confirming locations, collecting caller data, and entering information into dispatch software.

Training and certifications are required to perform duties effectively. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.