911 Call Taker – Rush, NY (24/7 Shift Roles)

National Public Safety Careers; Town of Rush (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rush, NY. You will answer emergency calls, confirm locations, collect information, and enter data into dispatch systems while following established protocols.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are required by the employing agency, with shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and data-entry skills are essential.
• Ability to follow structured procedures and respond calmly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions only within training.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rush, NY. You will answer emergency calls, confirm locations, collect information, and enter data into dispatch systems while following established protocols.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are required by the employing agency, with shifts including nights and weekends.