911 Call Taker: Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Great River (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Great River, NY is seeking 911 Call Takers to join a public-safety communications team. You will listen to callers, gather essential details, and document information for dispatchers and responders.

Candidates should have a high school diploma or equivalent; dispatch experience is not always required. The role may involve rotating shifts, including nights, weekends, and holidays, with training and certification provided.

Qualifications

• Experience in customer service, telephone support, or public safety is helpful, though some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Great River, NY is seeking 911 Call Takers to join a public-safety communications team. You will listen to callers, gather essential details, and document information for dispatchers and responders.

Candidates should have a high school diploma or equivalent; dispatch experience is not always required. The role may involve rotating shifts, including nights, weekends, and holidays, with training and certification provided.