911 Call Taker: Fast-Paced Emergency Communications

Public Safety Dispatch Network; Rexville (NY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Rexville, NY is seeking 911 Call Takers to coordinate emergency communications. The role involves taking calls, confirming locations, and documenting details for dispatch teams, with training and certification requirements to ensure accurate, timely information flow.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Public safety or dispatch experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service experience

Typing speed / accuracy

Active listening

Clear verbal communication

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Rexville, NY is seeking 911 Call Takers to coordinate emergency communications. The role involves taking calls, confirming locations, and documenting details for dispatch teams, with training and certification requirements to ensure accurate, timely information flow.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.