911 Call Taker — Fast, Critical Emergency Support

Public Safety Dispatch Network; Bly (OR); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Bly, Oregon seeks 911 Call Takers to join a team coordinating emergency response. You will handle incoming calls, verify locations and callbacks, and document information for dispatchers across 24/7 operations.

Employees may work rotating shifts, nights, weekends, and overtime, with training and certification guiding essential duties. Strong listening, typing, and clear communication are required for success.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not required.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency.
• Enter details into call-processing software accurately.
• Forward incident information to dispatch functions promptly.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Job description

Public Safety Dispatch Network in Bly, Oregon seeks 911 Call Takers to join a team coordinating emergency response. You will handle incoming calls, verify locations and callbacks, and document information for dispatchers across 24/7 operations.

Employees may work rotating shifts, nights, weekends, and overtime, with training and certification guiding essential duties. Strong listening, typing, and clear communication are required for success.