Emergency Call Taker: Quick, Critical 911 Support

Public Safety Dispatch Network; Portland (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

Public Safety Dispatch Network in Portland, AR is seeking motivated 911 Call Takers to support emergency communications. You will listen to callers, verify locations, and document essential details in dispatch software, with training and certifications pursued after hire.

Strong communication and typing skills are essential; prior dispatch experience is helpful but not required. Roles may involve rotating shifts, nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Portland, AR is seeking motivated 911 Call Takers to support emergency communications. You will listen to callers, verify locations, and document essential details in dispatch software, with training and certifications pursued after hire.

Strong communication and typing skills are essential; prior dispatch experience is helpful but not required. Roles may involve rotating shifts, nights, weekends, and holidays.