24/7 911 Call Taker | Emergency Communications

Regional 911 Intake Solutions; New York (NY); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers to support Elka Park, NY-area emergency communications. The role involves answering calls, confirming locations, and documenting details to guide responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, assessments, and certifications are required to protect caller privacy and ensure accurate response.

Formación

• High school diploma or equivalent required; prior customer service or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing

Verbal communication

Customer service

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers to support Elka Park, NY-area emergency communications. The role involves answering calls, confirming locations, and documenting details to guide responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, assessments, and certifications are required to protect caller privacy and ensure accurate response.