911 Call Taker — Start a Fast-Paced Public Safety Career

Regional 911 Intake Solutions; Verona Beach (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Verona Beach, NY is seeking qualified 911 Call Takers. You will listen, ask focused questions, confirm locations, and document information for dispatch teams, providing critical pre-arrival instructions as trained.

This role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is typically required, with prior customer service or public safety experience helpful; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Prior customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Verona Beach, NY is seeking qualified 911 Call Takers. You will listen, ask focused questions, confirm locations, and document information for dispatch teams, providing critical pre-arrival instructions as trained.

This role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is typically required, with prior customer service or public safety experience helpful; training and certifications are provided.