911 Call Taker: Start Your Career in Emergency Communications

Regional 911 Intake Solutions; Westminster (SC); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Training and certification

Zusammenfassung

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Westminster, SC. You will answer emergency and non-emergency lines, confirm locations, and document information for dispatch.

A high school diploma or equivalent is required; strong listening, accurate typing, and clear verbal communication are essential. Training and certifications are provided.

Work shifts may include nights, weekends, and overtime; candidates should be able to handle high-stress situations.

Qualifikationen

• High school diploma or equivalent is required.
• Previous customer service, telephone support or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions seeks qualified 911 Call Takers for Westminster, SC. You will answer emergency and non-emergency lines, confirm locations, and document information for dispatch.

A high school diploma or equivalent is required; strong listening, accurate typing, and clear verbal communication are essential. Training and certifications are provided.

Work shifts may include nights, weekends, and overtime; candidates should be able to handle high-stress situations.