911 Call Taker: Fast-Paced Emergency Communications

Regional 911 Intake Solutions; Groveland (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines from a fixed location in Big Oak Flat, CA. You will verify locations, collect caller data, and relay information to dispatch teams.

Training and certifications are required, with eligibility or background checks as standard processes. Applicants should have a high school diploma, strong listening ability, accurate typing, and clear communication.

Qualifications

• High school diploma or equivalent often required.
• Strong listening and typing accuracy are essential for dispatch.
• Clear verbal communication and following structured procedures are necessary.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and guidelines.

Skills

Listening skills

Typing speed

Verbal communication

Procedure following

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines from a fixed location in Big Oak Flat, CA. You will verify locations, collect caller data, and relay information to dispatch teams.

Training and certifications are required, with eligibility or background checks as standard processes. Applicants should have a high school diploma, strong listening ability, accurate typing, and clear communication.