911 Call Taker - Emergency Communications Pro

Regional 911 Intake Solutions; Knights Landing (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a qualified 911 Call Taker in Knights Landing, CA to handle emergency lines and nonemergency inquiries. Responsibilities include verifying locations, collecting caller information, and logging details into dispatch software in a fast-paced environment.

The role requires a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not mandatory.
• Strong listening, accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Ask approved questions to determine urgency and type of incident.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and policy.

Skills

Listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a qualified 911 Call Taker in Knights Landing, CA to handle emergency lines and nonemergency inquiries. Responsibilities include verifying locations, collecting caller information, and logging details into dispatch software in a fast-paced environment.

The role requires a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; shifts may include nights and weekends.