911 Call Taker — Fast, Critical Emergency Support

Regional 911 Intake Solutions; Town of Lewis (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will answer calls, verify location, collect caller information, and document details for responders.

Roles may include rotating shifts in a 24-hour operation, with training and certification required. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may help.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening skills

Accurate typing

Verbal communication

Follow procedures

multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will answer calls, verify location, collect caller information, and document details for responders.

Roles may include rotating shifts in a 24-hour operation, with training and certification required. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow structured procedures.