911 Call Taker: Essential Role in Public Safety

Regional 911 Intake Solutions; Greeley (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker in Greeley, CO. You will answer emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will follow structured procedures and complete required training and certifications.

Applicants typically have a high school diploma and may gain experience in customer service or public safety. On-site scheduling and eligibility requirements apply, with benefits potential for eligible employees.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker in Greeley, CO. You will answer emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will follow structured procedures and complete required training and certifications.

Applicants typically have a high school diploma and may gain experience in customer service or public safety. On-site scheduling and eligibility requirements apply, with benefits potential for eligible employees.