911 Call Taker – Essential Public Safety Role

Regional 911 Intake Solutions; Sunland (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sunland, CA seeks a Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role involves following structured procedures and using approved questions to assess urgency.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience. Training, background checks, and certifications are required by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Education

High School diploma

Job description

Regional 911 Intake Solutions in Sunland, CA seeks a Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role involves following structured procedures and using approved questions to assess urgency.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience. Training, background checks, and certifications are required by the agency.