911 Call Taker — Essential Public Safety Role

Public Safety Dispatch Network; Belle Plaine (MN); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Résumé du poste

Public Safety Dispatch Network in Belle Plaine, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You’ll work within training frameworks, using approved questions and software to relay incidents accurately.

The role emphasizes listening, clear communication, and following procedures, with assessments conducted by the hiring agency and the potential for varied shifts across a 24-hour operation.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Formation

High school diploma or recognized equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Belle Plaine, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You’ll work within training frameworks, using approved questions and software to relay incidents accurately.

The role emphasizes listening, clear communication, and following procedures, with assessments conducted by the hiring agency and the potential for varied shifts across a 24-hour operation.